Appendix, Not a product defect, 43 not a product defect – Samsung Odyssey G70B 28" 4K HDR 144 Hz Gaming Monitor User Manual
Page 43
- 43 -
Appendix
Responsibility for the Pay Service (Cost to Customers)
When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician in the
following cases.
Not a product defect
Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
●
If a service technician is requested to give instructions on how to use product or simply adjusts options without
disassembling product.
●
If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.)
●
If a product is reinstalled or devices are connected additionally after installing the purchased product for the
first time.
●
If a product is reinstalled to move to a different spot or to move to a different house.
●
If the customer requests instructions on how to use another company’s product.
●
If customer requests instructions on how to use the network or another company’s Programme.
●
If customer requests software installation and setup for the product.
●
If a service technician removes/cleans dusts or foreign materials inside of the product.
●
If customer requests an installation additionally after purchasing a product through home-shopping or online.