Audio-Technica ATH-ANC300TW QuietPoint Noise-Canceling True Wireless In-Ear Headphones - Manual (Page 21)

20
Troubleshooting
Problem Solution
Sound is distorted / Noise is
heard / Sound cuts out. • Turn down the volume.
• Keep this product away from devices that emit radio waves such as microwaves
and wireless routers.
• Keep this product away from TVs, radios, and devices with built-in tuners. These
devices can also be affected by the product.
• Turn off the equalizer settings of the Bluetooth device.
• Remove obstacles between the product and the Bluetooth device and place
them closer together. For details, please refer to "For a more comfortable
Bluetooth® communication experience" (p.5).
• You may be able to improve the connection status by switching the connection
codec to SBC. If you are using a connected device such as a smartphone or
audio player that can change the connection codec, you may be able to set to
SBC on that connected device. For details about the setting procedure, refer to
the user manual of your connected device.
• The noise-cancelling effect may vary or a bleep (howling) may occur depending
on how you wear the product. In these cases, take off the product and put the
product in your ears again correctly.
Cannot hear the voice of the
caller / Voice of the caller is too
quiet. • Turn on the power of the product and the Bluetooth device.
• Turn up the volume.
• Confirm that the product and Bluetooth device are connected via HFP (or phone
connection).
• Disable pairing for this product and the Bluetooth device, then pair the product
with this device again.
• Switch the sound output of the Bluetooth device to this product.
The charging case cannot be
charged. • Securely connect the included USB charging cable and charge the product.
Headphones cannot be charged. • Make sure that the product is placed in the charging case correctly.
• Charge the charging case.
• Wipe dirt off the charging terminal with a dry cloth.
• For details about how to operate your Bluetooth device, refer to the device’s user manual.
• If the problem still remains, reset the product. To reset the product, refer to “Reset function” (p.15) under “Using the product”.