Sybase 15.0.2 User Manual
Page 116
Overview
102
Adaptive Server Enterprise
Table 7-1: Troubleshooting guidelines for Windows
Problem
Possible cause and solution
The installation program
cannot start Adaptive Server.
Failure to start Adaptive Server is generally caused by a lack of available RAM
or disk space.
Make sure you meet RAM requirements. If you have the required RAM, remove,
then reinstall all applications to the hard drive and restart the installation process.
After Adaptive Server is installed, you should have 25MB of free disk space left
in the disk drive. Adaptive Server needs approximately 18MB for creating shared
memory files.
Verify that you are logged in as System Administrator. You must log in as an
administrator to start Adaptive Server.
If you have a FAT-based file system, you may have given the server a name that
is more than 31 characters, which prevents the installation program from starting
and causes the installation to fail. This occurs because the server tries to create a
shared memory file with the same name as the server.
Shut down Monitor Server before restarting Adaptive Server.
Note
Adaptive Server may not start if it cannot find a SySAM license and if the
grace period has expired. Check the Adaptive Server error log for the cause of the
license checkout failure and fix the issues.
Sybase products cannot locate
their required DLLs.
The installation program makes several modifications to your operating
environment to locate required files. Log out of Windows, and log in again for the
changes to take effect. Use the System Administrator’s login account or assign
yourself System Administrator privileges.
Verify that you are logged in to Windows as a member of the Administrators
group.
After upgrading from Adaptive
Server, you cannot use Server
Config.
After you begin upgrading a server, you may be unable to use the same Server
Config session for other tasks. Exit and restart Server Config.
The installation program
cannot connect to the upgraded
Adaptive Server.
After you begin upgrading a server, you may be unable to use the same Server
Config session for other tasks. Exit and restart Server Config.
The installation program
detects reserved word conflicts.
See “Stopping Adaptive Server after a failure” on page 104.
The upgrade fails.