Pioneer BDR-X13UBK External USB 3.2 Gen 1 Blu-Ray Drive with M-DISC Support - Manual (Page 29)

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BDR-X13UBK En
Problems and Solutions
A recorded disc cannot be read
• Is the disc inserted into the disc tray with the label side facing up?
• Are you using a blank disc?
• Is the disc dirty or scratched?
• Check that the required application software is installed in the usage environment.
• Is the device installed in a flat location?
• The optical components or disc may have condensation on them. Therefore, turn
the device power off for a period of time and wait for it to fully dry before usage.
For other details on how to record on discs, refer to the manual or help screens for the
application software being used.
For more stable disc recording and playback
The operating temperature range for this product is +5 °C to +35 °C (41 °F to 95 °F).
However, recording and playback at normal temperatures is recommended in order to
ensure stable recording as well as playback on various players and drives.
Region codes
The default region code of this drive is “1”. The region code for the drive can be
changed only four times , and the region code set with the fourth change will be
locked as the final region code. Accordingly, take care when changing this code.
• DVD discs that do not have a region code set can be played on all players.
There are no images. There is no sound.
• Digital output of BD-Video content (output using DVI or HDMI terminals) requires
graphics functionality and monitors that support HDCP standards.
Check that your PC environment supports HDCP standards.
Playback of BD-Video content and other high-definition videos requires very high
processing power. If you encounter phenomena such as frame dropping or choppy
audio, it may be possible to prevent this by reducing the load on the PC, either
by stopping resident software or using video playback support functionality in the
graphics function.
Review the operating environment and try playback again with as little load on the
PC as possible from other applications.
Playback of BD-Video content requires periodic updates to the playback software as
the content decryption key has an expiration date. Before playback, ensure that the
latest update from the software manufacturer has been applied.
• During DVD-Video title playback, if the playback software counter is counting
correctly and audio is output but no images are displayed, check the resolution and
number of colors of your monitor. The standard settings are 800 x 600 resolution
and 16-bit color. Additionally, check that the video card (video chip) drivers are the
latest versions, and update if necessary.