HP 2500 Series - Manual (Page 97)

ENWW Chapter 4 Problem solving and maintenance 95
The printer prints, but the
text is wrong, garbled, or
incomplete. The interface cable is loose or
defective. Disconnect the printer cable and reconnect it. Try a print job
you know works. If possible, attach the cable and printer to
another computer and try a print job that you know works.
Finally, try a new cable.
The printer is on a network or sharing
device and is not receiving a clear
signal. Disconnect the printer from the network and attach it directly to
a computer with a parallel or USB cable. Print a job that you
know works.
The wrong driver was selected in the
software. In the Print or Printer Setup dialog box, make sure that the
HP Color LaserJet 2500 is selected as the printer.
The printer driver is malfunctioning. Print a page from the HP Color LaserJet 2500 Toolbox. If the
page prints, then the problem is with the printer driver.
Uninstall and reinstall the printer driver.
The program is malfunctioning. Try printing a job from another program.
If the printer is connected to a
computer, the operating system is
malfunctioning. Check the operating system. If you do not know how to use the
method below, see the documentation that came with the
computer.
Restart the computer. When it beeps during startup, press F5
and select Command Prompt Only. At the C:\ prompt on the
computer, type
Dir>LPT1 and then press E NTER . (This
assumes the printer is connected to LPT1.) If the Go light
comes on at the printer, press
( G O ) to print and eject the
page. If the page prints correctly, then the operating system is
malfunctioning.
The font DIMM check box might be
selected but the font DIMM might not
be physically installed in the printer.
(This issue only applies to printers
with an Asian-language font DIMM
installed.) ● If the font DIMM is not installed in the printer, open the
printer driver and on the Configure tab, clear the font
DIMM check box.
● If a font DIMM is installed, leave the check box selected,
but ensure that the actual font DIMM is installed correctly
in the printer.
Symptom Possible Cause Solution