HP Pavilion Plasma High-definition Television PL4200N - Manual (Page 3)

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Plasma Panel Cell Policy
The plasma display panel is manufactured using highly
precise technology. However, occasionally some of the tiny
cells of the panel may not work properly. This is common
with plasma displays used in any television and is not
specific to this product.
Plasma panel cells not operating properly can be
categorized into two types:
•
Dark cell — when a cell appears dark against a bright
background.
•
Bright cell — when a cell illuminates brightly when the
screen is otherwise all black.
A small number of malfunctioning cells are allowed under
product warranty, depending on the location of the cell and
their proximity to each other.
Installation
HP recommends using a qualified installer for wall mounting
your TV. Damage resulting from a custom installation is not
covered by this product warranty. The warranty may not
cover uninstalling or reinstalling a wall-mounted or
custom-installed TV for warranty service. If not, the TV
must be removed from the wall or recessed area before a
warranty service technician arrives to repair or replace
your TV.
Contact HP Shopping for information on HP installation
services. Go to: http://www.shopping.hp.com
Warranty and License
Information
If Necessary: Get Repair
In-Home Service
If your TV has been diagnosed with a hardware failure, we
can schedule a convenient time for a qualified service
technician to come and repair your product. This service is
included as part of your product warranty.
Advanced Unit Replacement
If a bench repair is required to fix your product, HP will
arrange to have a replacement unit delivered to you and
will pick up your defective TV. We pay for the round-trip
shipping and handling. This service is free for the duration
of the hardware warranty period.
Protect Your Investment
Obtaining a Warranty Upgrade
Upgrade your standard factory warranty for up to 3 years
of coverage with an extended service plan. Service
coverage begins on product purchase date and you must
purchase the service within the first year after purchasing
the TV.
For more information visit (U.S. only):
http://www.hp.com/home/ownerservices
or call: 1-866-234-1377
HP Out-of-Warranty Support
Options
Even after your warranty has ended, HP can still provide
you with service and support options for a fee*:
•
For Visa and MasterCard holders in the United States or
Canada, dial 1-800-474-6836 [1-800-HP Invent]
*Prices are subject to change without notice and may vary
based on your product.
Fees are charged to your Visa or MasterCard.
Recycle — HP Planet
Partners
HP is sensitive to the environment and has a program, Planet
Partners, to make it simple for us to reclaim your old product
for recycling. HP will help you recycle your old equipment
even if it is not an HP product; we take back all makes and
models. Visit us at http://www.hp.com/recycle to find
out how easy it is to recycle.
The Legal Language
Hardware Limited Warranty
Original systems — 1 year
Technical phone assistance to diagnose
potential hardware issues —
1 year