HeadRoom Headphone Amplifier & Digital-Analog Converter - Manual (Page 6)

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Exchanges & Returns 30 Day Guaranty & Warranty
HeadRoom 30 Day Guaranty
Unless specifically stated otherwise, all HeadRoom purchases come with a
30-day satisfaction guaranty in order to give you the opportunity to evaluate
your purchases. We’re happy to provide you with the opportunity to refund or
exchange your product, but to keep costs down we do have a few conditions.
Products must be returned to us within 30 days of the date you receive the
product. So make sure you try your purchase out right away! Products must be
in “as-new” condition. This means that they’re in pristine cosmetic condition,
functioning perfectly, and include ALL materials (plastic bags, warranty cards,
tie wraps, etc). In other words, please send products back exactly as you re-
ceived them. If a product is returned within the 30-day return period, but is not
in “as-new” condition, we will charge you a 15% restocking fee plus any labor
and materials required to return the product to “as-new” condition. Sorry, but
after your 30 day trial, products are no longer exchangeable or refundable.
If you’re having trouble with a headphone amp or system, please contact us
first to troubleshoot the problem. You can email Sales, (sales@headphone.
com) or call 800.828.8184. If we can fix it while you’ve still got the product,
everyone’s happy!
Mico Amp & Micro DAC Warranty:
The HeadRoom Micro Amp and DAC are warrantied for two years. If anytime
within the first two years of your purchase you have a problem with your Micro
Products, you can return it for repairs under the terms of our 30 Day Guaranty.
HeadRoom is the only authorized service center for HeadRoom products, ei-
ther in or out of warranty. If a unit is under warranty, there is no cost for the
repair labor, parts, or shipping from HeadRoom back to you (i.e., You’re re-
sponsible for paying the shipping charges to get the product to us).
Out of Warranty Repairs
Non warranty repairs are assessed at an hourly rate of $50 per hour plus parts,
and are only conducted on HeadRoom products. If the cost of the repair is
over $100, we will call you with an estimate. If you have an older HeadRoom
amp that is out of production, we may not be able to repair the amp, however
please contact us and we will let you know if we are able to. When we receive
the equipment, we will initiate repairs and upgrades within 1-2 weeks and
return the unit to you. The customer pays for shipping to HeadRoom and we
pay for return shipping. Please refer servicing to HeadRoom factory authorized
personnel as HeadRoom is the only authorized service center for HeadRoom
products, either in or out of warranty. Tampering by persons other than Head-
Room factory authorized personnel is discouraged and will void your warranty.
HeadRoom will not accept warranty claims for damage resulting from accident,
misuse, neglect, abuse or failure to follow instructions of operation.
Equipment Exchanges
If you would like to exchange your purchase for another item, you have two
options. You can simply purchase the item you want, and send the item you
don’t want back for refund within 30 days of the original purchase (don’t for-
get to fill out the back of the Return & Exchange card and include it with your
return). We will refund your credit card after we receive the item. Or, you can
send your product back as an exchange, and indicate the product you would
like on the Return card. We will adjust your credit card accordingly and ship
you the new item. Replacement products are shipped to you as soon as pos-
sible, typically within 3-5 days provided the replacement item is in stock.
Defective Equipment Exchanges
In the uncommon event of receiving a defective product, contact us and we
will ship out a replacement product to you at no cost as soon as possible,
typically within 3-5 days provided the replacement item is in stock. You will
receive the replacement item along with a return shipping label and a card to
include with the defective item to return to HeadRoom. Important: Fill in your
name and original invoice number of your order on the card and return the
item to HeadRoom within 2 weeks. If we have not received the product after 2
weeks (allowing shipping time) we will charge your credit card the amount of
the defective item. Please understand that we enforce this policy as an incen-
tive for customers to get defective equipment back to us as soon as possible.
Shipping Products back to HeadRoom
Please ship products back in the original shipping box (or another that is com-
parable); please don’t send headphones back in JUST the headphone box,
as it’s a sure bet that they will no longer be in “as-new” condition when we
receive them! We HIGHLY recommend that you ship returns using an insured
and “signature required” delivery method—we can’t be responsible for lost or
damaged packages. Finally, don’t forget to include the completed Return &
Exchange card and WRITE YOUR NAME on the outside of the box!
Return Products to:
HeadRoom
Attn: Returns
2020 Gilkerson Drive
Bozeman, MT 59715
Contact Us:
www.headphone.com
Toll Free: 800-828-8184
Phone: 406-587-9466
Fax: 406-586-9484