Hitachi US7070447-001 - Manual (Page 14)

HiSpeed Switch Troubleshooting Guide
1-2 US7070447-001, Rev 01
Draft Level—Hitachi Confidential
❒ Are all users affected? Or a certain group of users on a specific segment?
❒ Are all types of traffic affected? In other words, what protocols are failing?
❒ Is the problem consistent or intermittent?
❒ Can the users ping themselves? If so, can they ping the gateway and beyond?
❒ Have you tried resetting the switch?
How to Contact Tech Support
For technical support, contact Hitachi’s Internetworking Solution Center:
Hours: Monday - Friday, 7 a.m. to 6 p.m. Pacific Standard Time (PST)
Phone: 1-800-611-4551 or 408 -588-3119
Fax: 408 -988 -9156
E-mail: [email protected]
WWW: http://www.internetworking.hitachi.com/solution.center
To expedite the troubleshooting process, please have the following information
available when contacting Hitachi Technical Support.
❒ Model and serial number of the switch
❒ Version of firmware, boot prom
❒ File size of firmware
❒ Operational status of the following LEDs:
• System
• Power
• Link
• Diagnostics & Activity
❒ Error messages being reported to the console
❒ network diagram
❒ Sniffer trace on the affected segment (if required)
❒ dispcfg.dat