Hp technical support, Customer self repair, Product warranties – HP 2012i User Manual
Page 9
About This Guide
9
HP Technical Support
Telephone numbers for worldwide technical support are listed on the HP support
website:
/
.
Collect the following information before calling:
■
Technical support registration number (if applicable)
■
Product serial numbers
■
Product model names and numbers
■
Applicable error messages
■
Operating system type and revision level
■
Detailed, specific questions
For continuous quality improvement, calls may be recorded or monitored.
Customer Self Repair
HP customer self repair (CSR) programs allow you to repair your HP StorageWorks
product. If a CSR part needs replacing, HP ships the part directly to you so that you
can install it at your convenience. Some parts do not qualify for CSR. Your HP-
authorized service provider will determine whether a repair can be accomplished by
CSR.
For more information about CSR, contact your local service provider. For North
America, see the CSR website:
Product Warranties
For information about HP StorageWorks product warranties, see the warranty
information website: