HP 7200 - Manual (Page 172)

– HP Image Zone Help: The onscreen HP Image Zone Help describes how to
use the HP All-in-One with a computer and contains additional
troubleshooting information not covered in the User Guide.
– Readme file: The Readme file contains information on possible installation
problems. For more information, see
View the Readme file .
2. If you are unable to solve the problem using the information in the documentation,
visit
www.hp.com/support to do the following:
– Access online support pages
– Send HP an e-mail message for answers to your questions
– Connect with an HP technician by using online chat
– Check for software updates
Support options and availability vary by product, country/region, and language.
3. Contact your local point of purchase. If the HP All-in-One has a hardware failure,
you will be asked to bring the HP All-in-One to where you purchased it. Service is
free during the HP All-in-One limited warranty period. After the warranty period,
you will be quoted a service charge.
4. If you are unable to solve the problem using the onscreen Help or HP websites,
call HP Support using the number for your country/region. For more information,
see
Get HP support .
View the Readme file
You might want to refer to the Readme file for more information on possible
installation problems.
●
In Windows, you can access the Readme file from Windows taskbar by clicking
Start, pointing to Programs or All Programs, pointing to Hewlett-Packard,
pointing to HP Officejet 7200 All-in-One series, and then clicking View the
Readme File.
● In Macintosh OS 9 or OS X, you can access the Readme file by double-clicking
the icon located in the top-level folder of the HP All-in-One software CD-ROM.
The Readme file provides more information, including:
●
Using the reinstall utility after a failed installation to return your computer to a
state that will allow the HP All-in-One to be reinstalled.
● Using the reinstall utility in Windows 98 to recover a missing Composite USB
System Driver.
Setup troubleshooting
This section includes installation and configuration troubleshooting tips for some of the
most common issues associated with HP All-in-One hardware installation, software,
and fax setup.
Hardware setup troubleshooting
Use this section to solve any problems you might encounter while setting up the
HP All-in-One hardware.
My HP All-in-One does not turn on
User Guide 169
Troubleshooting
information