HP PA 8800 - Manual (Page 2)

Service Solutions Service Solutions Service Solutions Service Solutions HP offers three pre-configured service solutions for Superdome that provide customers with a choice of lifecycle services to
address their own individual business requirements.
Foundation Service Solution Foundation Service Solution Foundation Service Solution Foundation Service Solution: This solution reduces design problems, speeds time-to-production, and lays the
groundwork for long-term system reliability by combining pre-installation preparation and integration services,
hands-on training and reactive support. This solution includes HP Support Plus 24 to provide an integrated set of
24×7 hardware and software services as well as software updates for selected HP and third party products.
Proactive Service Solution
Proactive Service Solution Proactive Service Solution Proactive Service Solution: This solution builds on the Foundation Service Solution by enhancing the
management phase of the Solution Life Cycle with HP Proactive 24 to complement your internal IT resources with
proactive assistance and reactive support. Proactive Service Solution helps reduce design problems, speed time to
production, and lay the groundwork for long-term system reliability by combining pre installation preparation and
integration services with hands on staff training and transition assistance. With HP Proactive 24 included in your
solution, you optimize the effectiveness of your IT environment with access to an HP-certified team of experts that
can help you identify potential areas of improvement in key IT processes and implement necessary changes to
increase availability.
Critical Service Solution
Critical Service Solution Critical Service Solution Critical Service Solution: Mission Critical environments are maintained by combining proactive and reactive
support services to ensure maximum IT availability and performance for companies that can't tolerate downtime
without serious business impact. Critical Service Solution encompasses the full spectrum of deliverables across the
Solution Lifecycle and is enhanced by HP Critical Service as the core of the management phase. This total solution
provides maximum system availability and reduces design problems, speeds time-to-production, and lays the
groundwork for long-term system reliability by combining pre-installation preparation and integration services,
hands on training, transition assistance, remote monitoring, and mission critical support. As part of HP Critical
Service, you get the services of a team of HP certified experts that will assist with the transition process, teach your
staff how to optimize system performance, and monitor your system closely so potential problems are identified
before they can affect availability.
Other Services Other Services Other Services Other Services HP's Mission Critical Partnership HP's Mission Critical Partnership HP's Mission Critical Partnership HP's Mission Critical Partnership: This service offering provides customers the opportunity to create a custom
agreement with Hewlett-Packard to achieve the level of service that you need to meet your business requirements.
This level of service can help you reduce the business risk of a complex IT infrastructure, by helping you align IT
service delivery to your business objectives, enable a high rate of business change, and continuously improve service
levels. HP will work with you proactively to eliminate downtime, and improve IT management processes.
Service Solution Enhancements
Service Solution Enhancements Service Solution Enhancements Service Solution Enhancements: HP's full portfolio of services is available to enhance your Superdome Service
Solution in order to address your specific business needs. Services focused across multi-operating systems as well as
other platforms such as storage and networks can be combined to compliment your total solution.
QuickSpecs HP 9000 Superdome Servers HP 9000 Superdome Servers HP 9000 Superdome Servers HP 9000 Superdome Servers
(PA-8600, PA-8700 and PA-8800) (PA-8600, PA-8700 and PA-8800) (PA-8600, PA-8700 and PA-8800) (PA-8600, PA-8700 and PA-8800)
Overview
DA - 11721 North America — Version 13 — April 1, 2005 Page 2