X-1 (H2O Audio) Surge Waterproof Headphones - Manual (Page 2)

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Surge Waterproof Headphones feature ergonomic
earplugs designed to isolate sound and provide a
watertight seal. The headphones are packaged with
medium earplugs installed. Extra small, small, large and
extra large earplugs are also included. The insides of
the earplugs are labeled to aid in identification.
The earplugs should be pushed into your ear canals far
enough to establish a secure fit but not so far that they
become uncomfortable. Some users may find it
preferable to use different size earplugs for each ear.
For optimal performance, the earplugs need to
completely seal with the walls of your ear canals.
Modifying the earplugs size and its angle of insertion
are important steps in creating a watertight seal.
Larger size earplugs may be preferable during active
and / or in water use as they may offer more contact
with the ear and may improve the watertight seal.
A watertight seal is best achieved when the earplugs
are inserted into your ears when dry. If your ear canals
are wet you may find larger earplugs provide a better
seal.
We encourage users to experiment with different
earplug sizes until they find the combination that works
best for them.
U s i n g Yo u r H e a d p h o n e s
2. The sound is intermittent from my headphones.
How can I fix or replace them?
Ensure the waterproof headphones are plugged in
completely. If the problem still continues please contact
H2O Audio Customer Service for further instructions on
how to receive replacement headphones.
3. What happens if my Surge Headphones fall out
of my ears while in the water?
Surge Headphones are 100% waterproof and can be
exposed / submerged in water for unlimited time
periods. However, if the headphones come out of your
ears and fall into the water, simply shake or blow off
any surface water that may remain in the earplug. This
will help ensure the best sound experience.
1. My new Surge Headphones sound distorted
right out of the box. What should I do?
Surge Headphones feature sealed, watertight speaker
chambers. During initial use, your headphones may
sound distorted or operate at very low audio levels due
to a vacuum formed in the speaker chamber during air
travel or shipment. Volume and sound quality will
return to normal once the pressure equalizes. Playing
the headset at 90% volume for 30min typically solves
this problem. If the problem still occurs, wait 24 hours
and test again as the headphones will usually equalize
within a short period of time.
If your headphones do not equalize or if you have any
questions, please contact H2O Audio Customer Service
at 800-708-6080 or [email protected]
F. A . Q . ’s
C o n t a c t U s
Copyright Notice: This owner’s manual is copyrighted, all rights reserved. It may not, in
whole or in part, be copied, photocopied, reproduced, translated, or formed into any
electronic format without prior consent in writing. H2O Audio is a registered trademark of
H2O Audio, Inc. Patents 6396769, 6614722, 6954405 Others Pending.
Customer Support is available Monday - Friday 9AM
to 5PM PT
P. 800.708.6080 or 858.623.0339
F. 858.225.0815
E. [email protected]
Prior to any return, a Return Authorization (RA) number must be
obtained. To receive an RA number, go online to www.h2oaudio.com
and follow the simple instructions on how to return a product. Proof of
purchase from an Authorized Dealer will be required. A copy of the
original sales receipt and a copy of the owner's portion of the warranty
card must accompany all correspondence regarding the equipment
covered by this warranty agreement or in direct reference to this
warranty.
L a i r d H a m i l t o n S i g n a t u r e S e r i e s
W a t e r p r o o f H e a d p h o n e s
H 2 O A u d i o . c o m