Hearth and Home Technologies SL-350TRSI-AUE - Manual (Page 34)

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Heat & Glo • SL-350TRSI-AUE • 2089-902 Rev. B • 6/06
3.5 TROUBLESHOOTING SL-350TRSI-AUE
With proper installation and maintenance, your new Gas Heater should provide years of trouble-free service. If you do experience
a problem, refer to the Trouble Shooting Guide below. This guide will assist a qualified service person in the diagnosis of
problems and the corrective action to be taken.
Electronic Ignition System
Symptom Possible Causes Corrective Actions
1. No transmission, motor does
not turn. A. Receiver must learn new
code.
Press and hold the receiver’s reset button until you hear 2 acoustic signals.
After the second longer acoustic signal, release the reset button and within
the subsequent 20 seconds, press the down arrow on the remote handset until
you hear an additional long acoustic signal confirming the new code is set.
2. No ignition. No tone. A. Receiver Replace receiver and reprogram code.
3. No ignition; one 5 seconds
continuous tone (7 shorts
beeps might be heard prior
to the 5 seconds tone).
A.
ON/OFF switch is in OFF
position.
Push switch to ON position.
B. Loose wire. Secure wire.
C. Receiver. Replace receiver and reprogram.
D.
Bent pins on 8 wire
connector.
Straighten pins on 8 wire connector.
E. Valve. Replace valve.
4. No pilot flame and control
continues to spark.
A. Air i n the pilot supply line. Purge the line or start ignition several times.
B. Thermocouple circuit wired
incorrectly.
Check polarity of the thermocouple wires.
C. No spark at pilot burner. Check spark gap, & wiring connection. Check for spark in location along
cable.
D. Valve. Replace valve. Do not over tighten.
E. Over tightened thermocouple
interrupter.
Replace valve and thermocouple interrupter.
F. Receiver. Replace receiver and reprogram code.
5. Pilot is lit and control
continues to spark. Valve
shuts off after 10...30
seconds. Valve operates
manually.
A. Receiver. Replace receiver and reprogram code.
6. Pilot is lit, sparking stops if
a flame is present. Valve
shuts off after 10...60
seconds. Valve does not
work manually.
A. Thermocouple. Replace thermocouple.
B. Low inlet pressure to valve. Confirm sufficient inlet pressure to the valve. Adjust or replace inlet regulator
if necessary.
C. Valve. Replace valve and thermocouple interrupter.
7. 3 short beeps while the
motor turns.
A. Batteries are low. Replace batteries - quality alkaline recommended. WARNING: Creating an
electrical short between the batteries/battery box and metal parts of the
appliance may render the receiver inoperable.
8. Pilot flame lights but there is
no main gas flow. A. Manual override know (if
equipped) is in MAN
position.
Turn Manual override know to ON position.
B. Valve turned don to pilot flow. Turn flame to high fire by pressing up button on remote handset.
C. Low inlet pressure to valve. Confirm sufficient inlet pressure to the valve. Adjust or replace inlet regulator
if necessary.
D. Valve. Replace valve.
9. Pilot sparks, but pilot will not
light. A. Correct gas supply. Verify that incoming gas line ball valve is “open”. Verify that inlet pressure
reading is within acceptable limits, inlet pressure must not exceed 50 mbar.
B. Ignitor gap is too large. Verify that spark gap from ignitor to pilot hood is .43 cm.
C. Module is not grounded. Verify module is securely grounded to metal chassis of fireplace.
10. Glass soots. A. Flame impingement on logs. Adjust the log set so that the flame does not impinge on it.
B. Improper venturi setting. Adjust the air shutter at the base of the burner.
C. Debris around venturi. Inspect the opening at the base of the burner. It is imperative that NO
material be placed in this opening.
11. Flame burns blue and lifts off
burner. A. Insufficient oxygen being
supplied. 1. Check to make sure flue cap is installed properly and free of debris.
Make sure that flue system points are tight and have no leaks.
2. Check to make sure that no material has been placed in the opening at
the burner base or in the area of the air holes in the center of the base pan
beneath the burner.
3. Be sure glass is tighened properly on unit, particularly on top corners.