HP 7700 User Manual
Page 21
reference guide
support and specifications
17
place a call
Call HP support while you are near the computer and printer. Be prepared to
provide the following information:
•
Printer model number (located on the front of the printer).
•
Printer serial number (located on the bottom of the printer).
•
Computer operating system.
•
Version of printer driver:
–
Windows PC: To see the printer driver version, right-click the memory
card icon in the Windows taskbar and select About.
–
Macintosh: To see the printer driver version, use the Print dialog box.
•
Messages displayed on the printer’s LCD screen or on the computer’s
monitor.
•
Answers to the following questions:
–
Has the situation you are calling about happened before? Can you
recreate the situation?
–
Did you install any new hardware or software on your computer
around the time that the situation occurred?