Handspring Visor - Manual (Page 253)

Appendix B Page 253
I cannot launch the
HotSync Manager. ■ Make sure you are not running another
program, such as America Online,
CompuServe, or WinFax, that uses the
port you selected in the Setup dialog
box.
■ Reinstall the Palm Desktop software.
I am using Outlook
as my PIM, but I
cannot do a HotSync
operation. ■ Click the HotSync Manager and choose
Custom. Check that the Outlook
conduits are installed and active.
■ Reinstall the Palm Desktop software
and make sure you select the option to
synchronize with MS Outlook.
I tried to do a local
HotSync operation,
but it did not
complete
successfully. Try each of these in turn:
■ Make sure HotSync Manager is
running. If HotSync Manager is
running, exit and restart it.
■ Click the HotSync Manager and make
sure that the Local USB option has a
check next to it. If you are using an
optional serial cradle, make sure that
the Local Serial has a check next to it,
then select Setup and confirm that the
COM port setting matches the port
where you attached the serial cradle.
■ Check the cable connection between the
cradle and the port on your computer.
■ Make sure you installed the software
that came with your handheld. You
must install this software even if you
upgraded from a Palm OS handheld.
■ If you installed a conduit from a third-
party software developer, contact the
developer for support.
■ If you are using a serial cradle, try a
lower baud rate setting on the Local tab
in the Setup dialog box.
■ Make sure you selected your user name
in Palm Desktop software before
beginning the HotSync operation.