GE JGP656 - Manual (Page 25)

25
Safety Instructions
Operating Instructions
Care and Cleaning
Troubleshooting T
ips
Customer Service
Before You Call For Service…
Troubleshooting Tips
Save time and money! Review the chart on this page
first and you may not need to call for service.
Problem Possible Causes What To Do
Burners have yellow or The combustion quality of • Use the illustrations below to determine if your burner
yellow-tipped flames burner flames needs to be flames are normal. If burner flames look like A, call for
determined visually. service. Normal burner flames should look like B or C,
depending on the type of gas you use. With LP gas, some
yellow tipping on outer cones is normal.
A–Yellow flames B–Yellow tips C–Soft blue flames
Call for service on outer cones Normal for natural
Normal for LP gas gas
Burner parts not replaced • See Care and cleaning of the cooktop section.
correctly.
Control knobs Controls improperly set. • To turn from the OFF position, push the knob in
will not turn and then turn. The knob can only be turned in a
counterclockwise direction. When the knob is at any
other position, it can be turned in either direction
without being pushed in.
Burners do not light Plug on cooktop is not • Make sure electrical plug is plugged into a live, properly
completely inserted in the grounded outlet.
electrical outlet.
Gas supply not connected • See the Installation Instructions section.
or turned on.
A fuse in your home may be • Replace the fuse or reset the circuit breaker.
blown or the circuit breaker
tripped.
Igniter orifice in burner body • Remove the obstruction.
may be clogged.
Burner parts not replaced • See the Care and cleaning of the cooktop section.
correctly.
Hole in burner top behind • Use a small sewing needle to unplug.
the igniter may be clogged.
Ticking sound persists Be sure the knob is in the • Remove knob by pulling it straight off the stem and
after burner is turned off OFF position. check the bottom of the knob for any build-up of soil.
Burner flames very Improper air to gas ratio. • If cooktop is connected to LP gas, contact the person
large or yellow who installed your cooktop or made the conversion.
Fan does not work The vent is not fully extended. • See the Installation Instructions section.
The fan control knob is • Turn knob in clockwise direction to turn fan on.
improperly set.