Gateway GCM-4 - Manual (Page 84)

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Firmware update fails
If the firmware update utility is unable to update your jukebox firmware,
you need to reinstall your jukebox’s original firmware.
To reinstall your jukebox’s original firmware:
1 Turn on your jukebox and connect it to your computer using the
USB combo cable.
2 Click Start , All Programs , Gateway MP3 Photo Jukebox , then click
Firmware Utility .
3 Click Re-install . The jukebox’s original firmware is reinstalled.
Caution
Before updating or troubleshooting your jukebox firmware,
make sure that your music and photo files are backed up.