Page 17, Remote locations – Majestic Appliances MJ-9000V User Manual
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Majestic LLC © 01/01/2006
MAJESTIC™ has hundreds of service agents all over the country including
a partnership with the Sears Network of Appliance Service, with over 15,000
service agents. Call us on our toll free hotline (1-800-678-8002) and we
will serve your needs. Remember that if your service call is the result of
component failure we will be happy to cover it under your warranty.
If it
is not, you will be charged for the time and travel. Our call center is
available Monday through Friday from 8:00 am to 5:00 PM. You will find our
technicians helpful, knowledgeable and friendly and available from 7 am to
3:30 Pacific time.
PREPARING YOUR APPLIANCE - Your Majestic Appliance may have
been installed in a home, condominium or apartment. Clothes, detergent
and other items must be cleared away and units must be accessible.
RV
or Marine installations require that the owner remove trim, doors and
other items as well as repositioning the machine to make the back
accessible.
Remote Locations
In certain cases, even the largest appliance manufacturers do not have service in remote
locations. Having product in a home is one thing. Having appliances in a home that moves all
the time is another. Majestic has taken serveral important steps to accommodate this difficult
situation.
Service knowledge on demand™ is one such step that only Majestic offers. Often
applaince dealers who service traditional home appliances can view our training movies online
and make a repair where no other option would be available. But after all of these steps are
exhasuted Majestic Appliances may have to request that an RV Owner drive to the nearest
authorized service dealer in order for us to provide service.
Improper installations, by owners or dealers are the responsibility of the installer. Majestic is
happy to provide technical support in such cases. Service costs and travel expense will be paid
by the owner and negotiated between the owner and the installer.
Please run your machine
after it is initially installed through all cycles to verify that the machine works and has
been installed according to installation guidelines.
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Preparing your appliance for service
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