Multi-Tech Systems MTSGSM - Manual (Page 55)

Chapter 7 - Warranty, Service, and Technical Support
MTSGSM 55
Limited Warranty
Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or
workmanship for a period of two years from the date of purchase, or if proof of purchase is not
provided, two years from date of shipment. MTS MAKES NO OTHER WARRANTY, EXPRESSED
OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. This warranty does not apply to any
products which have been damaged by lightning storms, water, or power surges or which have been
neglected, altered, abused, used for a purpose other than the one for which they were manufactured,
repaired by the customer or any party without MTS’s written authorization, or used in any manner
inconsistent with MTS’s instructions.
MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement
of any products which prove to be defective within the warranty period, or, at MTS’s option, issuance
of a refund of the purchase price. Defective products must be returned by Customer to MTS’s factory
transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL
ITS LIABILITY EXCEED THE PURCHASE PRICE FOR DEFECTIVE PRODUCTS.
On-line Warranty Registration
If you would like to register your MultiMobile SoftGSM electronically, you can do so at the following
address:
http://www.multitech.com/support/register.htm
Tech Support
Multi-Tech has an excellent staff of technical support personnel available to help you get the most out
of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-800-972-
2439. Please fill out the MultiMobile SoftGSM information (below), and have it available when you
call. If your MultiMobile SoftGSM requires service, the tech support specialist will guide you on how
to send in your equipment (refer to the next section).
Recording MultiMobile SoftGSM Information
Please fill in the following information on your MultiMobile SoftGSM. This will help tech support in
answering your questions. (The same information is requested on the Warranty Registration Card.)
Model No.: _________________________
Software Version: ____________________
The model number is on the bottom of your MultiMobile SoftGSM.
Please note the type of external link device that is connected to your MultiMobile SoftGSM before
calling tech support. Also, note the status of your MultiMobile SoftGSM including LED indicators,
screen messages, diagnostic test results, problems with a specific application, etc. Use the space
below to note the status:
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