Marcum Technologies Underwater Viewing System VS825 - Manual (Page 11)

Nature Vision, Inc. www.marcumtech.com
- 11 -
How to Obtain Service
We want our products to provide you with a pleasant on-the-water experience. That
means maximum customer satisfaction. If you have a problem with your unit please
contact Nature Vision's toll free number at (866) 777-0733 for a Return Authorization
Number (RA#) or e-mail us at [email protected]. No service returns will be
accepted without this pre-return authorization number, which must be clearly marked
on the outside of the package. Nature Vision, Inc. retains the exclusive right to repair
or replace the unit at its discretion.
The customer is responsible for shipping costs associated with returning the unit to
Nature Vision, Inc. Nature Vision, Inc. will pay for shipping the repaired unit back to the
customer while it is still under one-year warranty. All out of warranty services will be
charged a fee for service and shipping which must be paid in advance. After obtaining
a Return Authorization number, the unit should be securely packed and shipped “pre-
paid freight” and insured to Nature Vision, Inc. It is the consumers' full responsibility to
track their products sent out in the mail or other forms of delivery service. Nature
Vision Inc. will not be liable for lost packages sent out in the mail. Unless specified
otherwise, do not include batteries or other accessories when returning the product for
repair. Nature Vision, Inc will not be responsible for lost or damaged accessories.
Please allow a minimum of 10 business days to complete your repair.
Nature Vision, Inc.
1480 Northern Pacific Road
Brainerd, MN 56401
RA#____________
Note: The RA number must be clearly
marked on the outside of the package
Canadian customers please return to:
FTN
C/O Nature Vision Inc.
7075 Ordan Drive
Mississauga, ON L5T 1K6
RA#____________
Note: The RA number must be clearly
marked on the outside of the package