Motorola XV2100 - Manual (Page 46)

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IV. What We Will Do to Correct Warranty Problems
At no charge to you, we have the option to repair or replace the Products or software
that do not conform to the warranty, or to refund the Products’ purchase price. We
may use functionally equivalent reconditioned/refurbished/pre-owned or new
Products or parts. No software updates are provided.
V. How to Get Warranty Service
Please call:
USA
Canada
Product Services 1-800-331-6456 All Products 1-800-461-4575
Two-Way 1-800-353-2729 TTY 1-888-390-6456
TTY 1-888-390-6456 (Text Telephone)
(Text Telephone)
You will receive instructions on how to ship the Products to Motorola. You must ship
the Products to us with freight, duties and insurance prepaid. Along with the Products
you must include: (a) a copy of your receipt, bill of sale or other comparable proof of
purchase; (b) a written description of the problem; (c) the name of your service
provider (if this Product requires subscription service); (d) the name and location of
the installation facility (if applicable) and, most importantly; (e) your address and
telephone number. If requested, you must also return all detachable parts such as
antennas, batteries and chargers. RETAIN YOUR ORIGINAL PROOF OF
PURCHASE.
We will ship repaired or replacement Products at our expense for the freight and
insurance, but at your expense for any duties. If additional information is needed,
please contact us at the telephone number listed above.
6881038B80.book Page 34 Wednesday, September 26, 2001 4:16 PM