Product return procedure – Moxa Technologies THINKCORE W315 User Manual
Page 29
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ThinkCore W315/325/W345 Hardware User’s Manual
Service Information
B-4
Product Return Procedure
For product repair, exchange, or refund, the customer must:
y
Provide evidence of original purchase.
y
Obtain a Product Return Agreement (PRA) from the sales representative or dealer.
y
Fill out the Problem Report Form (PRF). Include as much detail as possible for a shorter
product repair time.
y
Carefully pack the product in an anti-static package, and send it, pre-paid, to the dealer. The
PRA should be visible on the outside of the package, and include a description of the problem,
along with the return address and telephone number of a technical contact.
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