Moxa Technologies UPORT 1110 - Manual (Page 29)

UPort 1110 and 1130 User’s Manual Service Information
B-4
Product Return Procedure
For product repair, exchange, or refund, the customer must:
y
Provide evidence of original purchase.
y
Obtain a Product Return Agreement (PRA) from the sales representative or dealer.
y
Fill out the Problem Report Form (PRF). Include as much detail as possible for a shorter
product repair time.
y
Carefully pack the product in an anti-static package and send it, pre-paid, to the dealer. The
PRA should be visible on the outside of the package and should include a description of the
problem along with the return address and telephone number.