Motorola CG3500 - Manual (Page 22)

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TROUBLESHOOTING
This information is to help you quickly solve a problem. Before calling your service provider, try pressing the reset button. Resetting
the CG3500 may take 5 to 30 minutes. Your service provider will need to know the status of the front-panel lights.
The problem Possible Solution
Green POWER light is off Check that the power cord is properly plugged into the wall outlet and to the rear panel of the CG3500.
Call your service provider.
Cannot receive or send data Check the lights on the front-panel. Note the first light from top to bottom that is off. This light
indicates where the error occurred. If the first light that is off is:
Receive
Send
Online
During normal operation, the downstream channel is lost. During startup, the downstream
channel is not acquired.
During normal operation, the upstream channel is lost. During startup, the upstream
channel is not acquired.
During normal operations, the IP registration is lost. During startup, the IP registration was
not successful.
Check that your TV is working, that you have cable TV, and that you have a clear TV picture. If you
aren’t receiving your regular TV channels, your data service will not function.
Check the coaxial cable at the rear panel and outlet and hand-tighten if necessary.
Check the IP address (follow the steps on page 17); call your service provider if you need an IP address.