Troubleshooting, Mobile computer, Troubleshooting -2 – Motorola MC1000 User Manual
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MC1000 with Windows CE 4.2 User Guide
Troubleshooting
Mobile Computer
Table 4-1
Troubleshooting the Mobile Computer
Problem
Cause
Solution
Mobile computer does
not turn on.
Main battery not
charged.
Charge the Li-ion battery.
Replace the Li-ion battery or three AAA batteries.
Main battery not
installed properly.
Ensure battery is installed properly. See
System crash.
Perform a warm boot. If the mobile computer still does not turn
on, perform a cold boot. See
Rechargeable Li-ion
battery did not charge.
Li-ion battery failed.
Replace the Li-ion battery. If the mobile computer still does not
operate, try a warm boot, then a cold boot. See
Mobile computer
removed from cradle
while battery was
charging.
Insert mobile computer in cradle and begin charging. The main
battery requires up to four hours to recharge fully.
Extreme battery
temperature.
Li-ion battery does not charge if battery temperature is below
32°F (0°C) or above 104°F (40°C).
Cannot see characters
on screen.
Mobile computer not
powered on.
Press the Power button.
During data
communication, no data
was transmitted, or
transmitted data was
incomplete.
Mobile computer
removed from cradle
or unplugged from
host computer during
communication.
Replace the mobile computer in the cradle, or reattach the
cable and re-transmit.
Incorrect cable
configuration.
See the system administrator.
Communication
software was
incorrectly installed or
configured.
Perform setup as described in the Integrator Guide.
Mobile computer does
not emit sound.
Volume setting is low
or turned off.
Adjust volume setting.