Customer assistance (canada), Customer assistance – Mazda 2008 Tribute User Manual
Page 216
Whatever way you contact us, please help us to serve you more
efficiently and effectively by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration
or title or located on the upper driver’s side corner of the dash)
4. Purchase date and current mileage
5. Your authorized dealer’s name and location
6. Your question(s)
If you live outside the U.S.A., please contact your nearest Mazda
Distributor.
CUSTOMER ASSISTANCE (CANADA)
Your complete and permanent satisfaction is our business. We are here to
serve you. All Authorized Mazda Dealers have the knowledge and the
tools to keep your Mazda vehicle in top condition.
In our experience, any questions, problems or complaints regarding the
operation of your Mazda or any other general service transactions are
most effectively resolved by your authorized dealer. If the cause of your
dissatisfaction cannot adequately be addressed by normal authorized
dealer procedures, we recommend that you take the following steps:
STEP 1: Contact Your Authorized Mazda Dealer
Discuss the matter with a member of authorized dealer management. If
the Service Manager has already reviewed your concerns, contact the
owner of the authorized dealer or its General Manager.
STEP 2: Call the Mazda Regional Office
If you feel that you still require assistance, ask the authorized dealer
Service Manager to arrange for you to meet the local Mazda Service
Representative. If more expedient, contact Mazda Canada Inc. Regional
Office nearest you for such arrangements.
STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations
Department, Mazda Canada Inc., 55 Vogell Road, Richmond Hill, Ontario
L4B 3K5 Canada TEL: 1 (800) 263–4680.
Provide the Department with the following information:
1. Your name, address, and telephone number
2008 Tribute (j14)
Owners Guide (post-2002-fmt)
USA (fus)
Customer Assistance
216