Mitel 5212 - Manual (Page 72)

54 Mitel ® Model 5212/5224 IP Endpoint User Guide for Inter-Tel ® 5000 Systems
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Troubleshooting Tips
The following table includes troubleshooting tips for endpoint and system features.
NOTE
You can often correct problems that you may be experiencing by resetting the
endpoint to the default settings. See “Resetting the Endpoint to the Default
Settings” on
page 17 .
Problem Possible Solution
The endpoint is not working
properly. Contact your system administrator.
I cannot use one or more of the
features described in this guide. The feature may not be enabled. Contact your
system administrator for more information.
I cannot program System Speed-
Dial numbers. Your system administrator programs System Speed
Dial numbers.
I cannot change the time and date
on the endpoint display. Your system administrator programs the time and
date. Contact your system administrator if you notice
that the date and time are incorrect.
I am experiencing audio problems
on my endpoint such as echo,
distorted sound, or choppiness. Contact your system administrator if you are having
audio problems.
The name on the display is
incorrect. Your system administrator assigns display names.
I cannot use the local telephone
company star codes (for example,
*82, *69) when I press the
Outgoing button or use the
Outgoing Call access code (8)
when calling an external number. Rather than pressing the Outgoing button or 8 to
access an outside line, you must dial a Select Line
Group number before you can use the star codes.
For example, if your system is using the default
Select Line Group numbers, dial 92001 to access
that line. After you have dial tone, you can dial the
star code and the number.
I cannot use the Agent Help or
Record-a-Call features. If your system uses Peer-to-Peer (P2P) audio, you
cannot use these features when you are on a P2P
call. Contact your system administrator for more
information.
I cannot program a Station Speed-
Dial number to the button I want. Before assigning the speed-dial number to a
programmable button, you must store the number
with either a Station or System Speed-Dial code.