IBM Ricoh 1985 - Manual (Page 10)

InfoPrint Solutions Company Europe, Middle
East, and Africa Hardware Announcement
ZG09-0303
InfoPrint is a registered trademark of Ricoh Co., Ltd. 10
• InfoPrint Solutions Company On-site Repair, Next Business Day On-site Response
Time, Latest Call Registration 3:00 p.m., 9 hours per day, Monday through Friday,
excluding public or national holidays
Warranty and maintenance
Warranty period
Twelve months
Warranty service
• Technical support during warranty period
• InfoPrint Solutions Company On-site Repair (IOR) 9 x 5, next business day
Warranty service upgrades
• IOR 24 x 7, same day (may not be available in all locations, please contact your
local InfoPrint representative to confirm the available offerings for your printer)
Post-warranty service
• IOR 9 x 5, Monday through Friday, excluding holidays, next-business-day
response
• IOR 24 x 7, same day (may not be available in all locations, please contact your
local InfoPrint representative to confirm the available offerings for your printer)
ServicePacs
The following Electronic ServicePac® (Epac) for InfoPrint 1985 are available:
Mach Part
type SPac offering number
4556 1 YR IOR 7x24 SBD 68Y4888
4856 2 YR IOR 5x9 NBD 68Y4889
4856 2 YR IOR 7x24 SBD 68Y4890
4856 3 YR IOR 5x9 NBD 68Y4891
4856 3 YR IOR 7x24 SBD 68Y4892
4856 4 YR IOR 5x9 NBD 68Y4893
4856 4 YR IOR 7x24 SBD 68Y4894
4856 1 YR IOR 5x9 NBD PW 68Y4895
4856 1 YR IOR 7x24 SBD PW 68Y4896
Maintenance processing
Low end
Period of maintenance service
9 x 5
Hourly service class
Two
Maintenance billing
Monthly
Usage plan machine
No