Conventions used in this guide, Conventions, Used – IBM TIVOLI SC32-0129-00 User Manual
Page 13: This, Guide, Submit, Your, Problem, Software, Support
v
What
software
versions
were
you
running
when
the
problem
occurred?
v
Do
you
have
logs,
traces,
and
messages
that
are
related
to
the
problem
symptoms?
IBM
Software
Support
is
likely
to
ask
for
this
information.
v
Can
the
problem
be
re-created?
If
so,
what
steps
led
to
the
failure?
v
Have
any
changes
been
made
to
the
system?
(For
example,
hardware,
operating
system,
networking
software,
and
so
on.)
v
Are
you
currently
using
a
workaround
for
this
problem?
If
so,
please
be
prepared
to
explain
it
when
you
report
the
problem.
Submit
your
problem
to
IBM
Software
Support:
You
can
submit
your
problem
in
one
of
two
ways:
v
Online
:
Go
to
the
″Submit
and
track
problems
″
page
on
the
IBM
Software
Support
site
Enter
your
information
into
the
appropriate
problem
submission
tool.
v
By
phone
:
For
the
phone
number
to
call
in
your
country,
go
to
the
contacts
page
of
the
IBM
Software
Support
Handbook
on
the
Web
and
click
the
name
of
your
geographic
region.
If
the
problem
you
submit
is
for
a
software
defect
or
for
missing
or
inaccurate
documentation,
IBM
Software
Support
creates
an
Authorized
Program
Analysis
Report
(APAR).
The
APAR
describes
the
problem
in
detail.
Whenever
possible,
IBM
Software
Support
provides
a
workaround
for
you
to
implement
until
the
APAR
is
resolved
and
a
fix
is
delivered.
IBM
publishes
resolved
APARs
on
the
IBM
product
support
Web
pages
daily,
so
that
other
users
who
experience
the
same
problem
can
benefit
from
the
same
resolutions.
For
more
information
about
problem
resolution,
see
and
Conventions
Used
in
This
Guide
v
Command
to
be
entered
on
the
AIX
command
line:
>
dsmadmc
v
Command
to
be
entered
on
the
command
line
of
an
administrative
client:
query
devclass
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