IBM Voluntary Community Assistance Network V-CAN - Manual (Page 15)

I
NDIANA
E
LIGIBILITY
M
ODERNIZATION
Voluntary Community Assistance Network (V-CAN)
2.1.
An application is considered submitted when the Indiana Application for Assistance signature page is
signed e signed application is received, the FSSA
Serv for each program:
d Food Stamps
d Hoosier
ed Representatives should not check on the status of an application until the
ice is received in the mail.
The 2032 ting documents need
to be su application processing
copies of supporting documents with the application in a FAX or mailed
packet t the FSSA Service Center.
2.1.
nd Health Coverage
in-person application
ircumstances such as
equire a face-to-face
se who face hardship
n effect in the new system. Food Stamp interviews will be conducted in
two phases. An Eligibility Specialist (Coalition Worker) will conduct the first part of the interview and a
State Worker will complete the second part of the phone interview and determine eligibility.
Once a signed application is received and reviewed at the FSSA Service Center, an appointment
notice will be mailed to the applicant with the interview date and time. Phone interviews are scheduled
during a two-hour window to maximize the number of interviews completed in a work day. If an
applicant does not have a phone number on file, a phone interview will be scheduled in the local DFR
office. If needed, the applicant may call the FSSA Service Center between 7am and 7pm, Monday –
Friday, to reschedule the interview appointment. An applicant has 30 days after the application is filed
to reschedule an interview appointment.
8 Application Processing
and received by the FSSA Service Center. Once th
ice Center will follow the application processing standards defined
ƒ 7 days for Expedite
ƒ 30 days for Food Stamps and Cash Assistance (TANF);
ƒ 45 days for Medicaid (including the Healthy Indiana Plan an
Healthwise); and
ƒ 90 days for Disability Medicaid
/or Authoriz Applicants and
application processing time has passed or a 2032 Pending Verifications not
Pending Verifications notice will be mailed to an applicant when suppor
bmitted in order to process the application. In order to improve the
ke sure to include time, ma
o
Interviews
If a case closure or denial decision is found to be in error or missing
case closure may be rescinded. If a client submits all required doc
date and the documents are not processed in a timely manner, the
date will be restored.
a document, the
uments by the due
original application
9
Interviews are required for most Cash Assistance (TANF), Food Stamp a
applications. Interviews are typically conducted over the phone; however,
interviews may be conducted at the applicant’s request or due to individual c
personal needs or program complexity. Food Stamp applications generally r
interview; however, the Food Stamp policy allowing phone interviews for tho
traveling to an office remains i
V-CAN User Guide 15 [email protected]