IBM Voluntary Community Assistance Network V-CAN - Manual (Page 21)

I
NDIANA
E
LIGIBILITY
M
ODERNIZATION
Voluntary Community Assistance Network (V-CAN)
o
Scheduled interview appointments;
bmitted (due dates are also provided);
th the client;
d
n.
omated phone system
igits of Social Security
of birth to check case status on the automated system.
tus;
plicant (due dates
lients with applications.
alition or individuals serving as Authorized
call with a Call Center
and a Call Center
e information within the same business day.
ur office or on the
enter Representative for
you to receive case specific or other client specific information.
e phone and you need to check case status, you
must be listed as an Authorized Representative or a Registered Agency with the IBM-led
n to access a client’s case status.
3.1.3 Reporting Changes
Clients can report changes of household members, address and income by using the Internet,
automated phone system or by speaking with a Call Center Representative.
ƒ Reporting Changes on the Internet
Go to www.in.gov/fssa
o
A list of supporting documents that need to be su
o
Approved, pending or denied status;
o
Assistance Groups associated wi
o
A Proof of Eligibility form (to be printed or mailed to the client); an
o
The option to view documents submitted to support an applicatio
ƒ Checking case status on the aut
Applicants, clients and Authorized Representatives must provide last four d
Number and ICES case number or date
The automated system will provide:
o
Approved, pending or denied sta
o
A list of supporting documents that need to be submitted by the ap
are also provided);
o
Authorized and redetermination months; and
o
Current and next month benefit amounts.
ƒ Checking case status with a Call Center Representative
Some residential facilities or special needs providers may assist multiple c
Agencies Registered with the IBM-led Co
Representatives can check the status of up to three clients during one
Representative. Information on additional clients can be requested
Representative will provide th
NOTE: If you need case specific information and a client is present in yo
phone, the client may provide verbal authorization directly to the Call C
If a client is NOT present in your office or on th
Coalitio
• Case Status will not be available for applications until the the application processing time
r Medicaid, and 90
cations notice has
been received in the mail by the applicant or Authorized Representative.
• Hoosier Healthwise Enrollment Centers will receive disposition forms with case status for
the applications submitted through the Enrollment Center.
(i.e., 30 days for Food Stamps and Cash Assistance (TANF), 45 days fo
days for Disability Medicaid) has passed or the 2032 Pending Verifi
, click the “Apply for Benefits / Manage Your Benefits” button. Select your
county, then select “Start Here” and the “Report a Change” link. In order to report change
V-CAN User Guide 21 [email protected]