Troubleshooting guide – Jensen SMPV-xGBTA User Manual

Page 17

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TROUBLESHOOTING GUIDE

Symptom

Possible Problem

Solution

Battery exhausted.

Check the battery power, connect the player

to your computer USB port for recharging. It

takes about 3 hours for a full recharge. If

problem still persists, call for customer

service.

Device does not
power on

Unit auto power off for battery

saving

Switching the Power ON/OFF switch to

OFF and then ON position to restart.

Key pad locked automatically

Press and hold the M (Menu) button to
unlock the key pad.

Unit is busy

Wait a minute and try again or tap the
other button to verify touch panel is
working

Touch buttons no
response

Unit is frozen

Switching the Power ON/OFF switch to
OFF and then ON position to reset.

Earbuds are not connected
properly.

Check if earbuds are connected properly

No sound from your
earbuds

Volume is turned to minimum.

Check volume level. Touch and flick the
Vertical Scroll Bar upward slowly to increase
the volume level if necessary.

Earbud plug is dirty

Clean the plug.

Noisy interruptions

Music file is corrupted

Try playing another music file

Abnormal characters
on LCD screen

Incorrect language setting

Select correct language from Settings
menu.

Unit and computer are not

nnected properly

co

Check the USB connection.

Memory is full

Delete unwanted file to free some space.

Cannot download
files

USB cable defective

Try another USB cable

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