Sprint Nextel Digital Voice DVP 403 - Manual (Page 5)

Chapter 2: Chapter 2: Chapter 2: Chapter 2: Installation Checklist Installation Checklist Installation Checklist Installation Checklist
Issue 1.6 Issue 1.6 Issue 1.6 Issue 1.6 Installation Checklist Installation Checklist Installation Checklist Installation Checklist – – – – ◆ ◆ ◆ ◆ – – – – 1111
Welcome to Welcome to Welcome to Welcome to
Sprint Digital Sprint Digital Sprint Digital Sprint Digital
Voice Voice Voice Voice
Voice Mail & Voice Mail & Voice Mail & Voice Mail &
Automated Automated Automated Automated
Attendant Attendant Attendant Attendant
for Your Phone for Your Phone for Your Phone for Your Phone
System System System System
Sprint ® Digital Voice Automated Attendant:
•
Answers incoming calls with a recorded main greeting (also called an
Instruction Menu). It typically begins with the phrase Thank you for calling
Thank you for calling Thank you for calling Thank you for calling
XYZ XYZ XYZ XYZ company company company company followed by a list of dialing options. If this default greeting is
too generic, the Instruction Greeting can be customized at any time.
•
Lets outside callers press digits on their touchtone phone to process their
own call. Dialing option can be customized to aid callers with such options
as For sales, press 1. For customer service, press 2. For Joe, press 3
For sales, press 1. For customer service, press 2. For Joe, press 3 For sales, press 1. For customer service, press 2. For Joe, press 3 For sales, press 1. For customer service, press 2. For Joe, press 3., ., ., ., etc. Or,
the default selection of dialing options can be used.
Sprint Digital Voice:
•
Lets an Automated Attendant caller leave a recorded message for an
extension if the extension is busy, does not answer, or is in Do Not Disturb
mode. Or, the caller can return to the Automated Attendant Instruction
Menu.
•
Provides a Subscriber Mailbox for each extension user. This Subscriber
Mailbox holds the recorded messages, lets the extension users record and
send messages to each other, plus more.
•
Retains any customized programming in the event of a power failure.
About This Guide
This guide explains how to get Sprint Digital Voice up and running with the
Protegé
® 3x8, CTX, MTX, LTX or XTX phone system. Once the setup procedure
is completed:
•
each phone system extension will have a Subscriber Mailbox, and
•
the Automated Attendant will answer calls using the default main greeting
and dialing options.
To customize Sprint Digital Voice, refer to the System Administrator’s Guide
System Administrator’s Guide System Administrator’s Guide System Administrator’s Guide.
Other Guides With Sprint Digital Voice
•
User’s Guide
This guide explains Sprint Digital Voice’s subscriber mailbox features and
how to use them. It is for extension users. (Subscriber mailboxes are
referred to as Voice Mailboxes in the User’s Guide.)
•
System Administrator’s Guide
This document is a detailed explanation of Sprint Digital Voice’s
programmable features. These features customize the Subscriber Mailboxes,
the Automated Attendant and the system-wide features of Sprint Digital
Voice. In addition, the appendices at the end of this guide contain menu
trees for quick reference to programming and using the system. This guide
is intended for the installer and/or the person who maintains the voice mail
on a daily basis.