Troubleshooting – Siemens A36 User Manual
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02.03.2001
B35_03_error.f
A36 mv englisch A31008-H4300-A101-3-7619
Troubleshooting
Problem
Possible Cause
Possible Corrective Measures
Unable to switch
on phone
Empty battery.
Charge battery.
Check charging indication on display.
Battery contacts dirty.
Clean contacts carefully.
Repeat switching on and off.
No
charge icon
Battery deeply discharged.
Continue to charge device. The charge icon appears
after max. 2 hours.
Battery defective.
Replace battery. After several years’ average use a
gradual decline may be expected.
Contact problem.
Check power supply and connection to telephone.
Charge icon
is flashing
Temperature exceeds
0 °C to + 45 °C range.
Ensure correct temperature, allow time, then re-
charge.
SIM error
SIM contacts dirty.
Clean SIM contacts with a dry cloth.
Damaged SIM card.
Make visual check.
Return SIM card to your service provider.
SIM card not correctly orientated.
Ensure SIM is correctly orientated.
Old SIM card.
Only 3 volt SIM cards may be used. If you are using
a 5 volt SIM card, please contact your service pro-
vider.
PIN error
3 incorrect inputs.
Enter super PIN (PUK) supplied with your SIM as in-
structed. If your super PIN or PIN are lost, contact
your service provider.
No connection to
network
Weak signal.
Move to a higher location, or to a window or open
space.
Outside GSM network.
Check service provider coverage map.
Check network information for the device.
SIM not valid.
Contact your service provider.
New network not authorized.
Try selecting manually, or try other network
(
Phone loses net-
work
Weak signal.
Reconnection, or connection to another service pro-
vider is automatic; AutoNetwork (
Switching off and on may accelerate this.
Calls not possible Dialling error.
Check the telephone number
(correct international and area code).
New SIM fitted.
Check for new restrictions.
Charge limit reached.
Contact your network provider.