Samsung SIR-S60W - Manual (Page 54)

Q: I have no picture and no sound and the POWER light indicator does not light.
A : Make sure your receiver is plugged into the power outlet or see if it is turned off.
Check the batteries in the remote control.
Q: I have sound but no picture.
A : Make sure your TV input (A/V mode) is set properly.
Make sure the A/V cables are properly connected.
Q: I have picture but no sound.
A : Make sure the TV is not being muted.
Q: I have no picture and no sound.
A : Make sure the TV is turned on.
Make sure your receiver is turned on.
Make sure your access card is inserted properly into your receiver.
Check the signal strength from the satellite(s).
Make sure the coaxial cable is properly connected to the satellite dish antenna.
Check the connections between your Multi-Satellite Receiver and your TV.
Turn your receiver off, unplug, wait 10 to 20 seconds, plug back in, and turn it on.
Q: I have a frozen screen and the Power button doesn’t work.
A : Unplug your receiver for 10 to 20 seconds, plug back in, and turn it on.
Check the batteries in the remote.
Q: I cannot view a program.
A : Make sure your subscription includes the channel you want to watch.
Call your service provider if you are not sure.
Make sure your system is not locked by looking for the icon in the channel
banner.
Q: I cannot purchase a Pay Per View program.
A : It may be too late to purchase the program. Try purchasing another showing of the
same program.
Make sure the telephone line is properly connected.
If your system is locked, make sure the purchase does not exceed your spending or
rating limit.
Your access card may be full. Call your service provider for assistance.
Q: I forgot my password.
A : If you have forgotten your password, call your service provider for assistance.
Troubleshooting
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