Zoneplayer not detected during setup – Sonos ZonePlayer S5 User Manual
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Sonos ZonePlayer S5
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ZonePlayer not detected during setup
A network or a firewall issue may be preventing the ZonePlayer from connecting to
your Sonos system. If this is a wireless ZonePlayer, try moving the ZonePlayers closer
together, or wire the ZonePlayer temporarily to see if the problem is related to wireless
interference.
If you encounter this message when installing the first Sonos component (wired to
your router), you can try the steps below to resolve this issue. If you are still
experiencing problems, please contact Sonos Customer Support.
1.
Check the firewall
Firewall software installed on the computer may be blocking the ports that Sonos uses
to operate. First, disable all your firewalls and try to connect again. If this resolves the
problem, you should configure your firewall to work with the Sonos Controller for Mac
or PC. Please go to our Web site at
for additional
information. If this does not resolve the problem, you can try step 2 below.
2.
Check the router
You can bypass your router’s switch to determine whether there are any router
configuration issues by connecting Sonos as depicted in the following illustration (note
that the ZoneBridge and the computer still have Internet access in this configuration):