Customer care, Service centre, Ment ("customer care – Siemens SL370 User Manual
Page 63
62
Appendix
Gigaset SL375 / AUS / A31008-M1903-C401-1-7619 / appendix.fm / 14.8.07
Ve
rs
ion 4,
16
.09.
2005
Gigaset SL375 only:
Customer Care
We offer you support that is fast and tai-
lored to your specific needs!
Our Online Support on the Internet can be
reached any time from anywhere.
It provides you with 24/7 support for all
our products. It also provides a list of FAQs
and answers plus user guides and current
software updates (if available for the prod-
uct) for you to download.
You will also find frequently asked ques-
tions and answers in the appendix of this
user guide.
Service Centre
Siemens Gigasets come with a 1 year lim-
ited warranty that covers faults with the
manufacturing process or components.
Siemens will at its discretion, repair or
replace, any Gigaset supplied that is found
to have a manufacturing defect. Please
retain your proof of purchase details for
warranty purposFor fast and dependable assistance with
any warranty claims, contact our Service
Centre at http://gigaset.com.au/service-
centre or complete the enclosed warranty
card and return faulty goods to:
Menlo Worldwide Australia
Discovery Cove Industrial Estate
Unit 18 / 1801 Botany Road
Banksmeadow NSW 2019
Replacement or repair services are not
offered in countries where our product is
not sold by authorised dealers.
Forgetting the system PIN.
¥
Reset the system PIN to 0000 (page 58).
Call charges are not displayed.
1. Your network provider does not support this
feature.
2. There are no metering pulses.
¥
Ask your network provider to transmit
the metering pulses.
The other party cannot hear you.
You have pressed the
u
(INT) key. The hand-
set is "muted".
¥
Switch on the microphone again (page 18).
The number of the caller is not displayed
despite CLIP.
Calling Line Identification is not enabled.
¥
The caller should ask the network provider
to release Calling Line Identification (CLI).
You hear an error tone when keying an input
(a descending tone sequence).
Action has failed/invalid input.
¥
Repeat the operation.
Watch the display and refer to the user
guide if necessary.
You cannot listen to messages on the net-
work mailbox.
Your phone system is set for pulse dialling.
¥
Set your phone system to tone dialling.
No time is specified for a message in the call
history.
Date/time is not set.
¥
Set the date/time (page 9).
The answer machine reports 'PIN is incorrect'
to the remote control.
1. You have entered the wrong PIN
¥
Enter the system PIN again
2. The system PIN is still set to 0000.
¥
Change the system PIN (page 58).
The answer machine is not recording any
messages/has switched over to announce-
ment.
Its memory is full.
¥
Delete old messages.
¥
Play back new messages and delete.