SATO CX400 - Manual (Page 18)

CX400 User Guide
Page 16 PN 9001107 Rev. A
3. Press down firmly on both print head latches to confirm that they
are closed.
4. Confirm that the printer ERROR indicator is off.
5. Print a self-test label as described on page 10.
6. Restart the printer.
7. Press the FEED button to confirm that the printer will feed a
blank label or last printed label.
8. Review the common problems described in the following section.
9. If these steps do not correct the problems, contact your dealer or
our Technical Support Department.
Note
The information here assumes you are using label printing
software. If you are programming the printer, please review
the information in the CX400 Manual.pdf file located on the
CD-ROM.
Common Problems And Their Solutions
POWER light is not lit
Double-check the AC source and the power supply connections. Dis-
connect the cable between the printer and host, then restart the printer.
If the POWER light becomes lit with the host disconnected, suspect a
host computer or cabling problem.
ERROR light is lit or flashing
1. If both ERROR and POWER indicators are flashing in unison, it
means media error (media out or gap was not detected).
2. If ERROR and POWER indicators are flashing alternately, it
means ribbon empty or ribbon not installed.
3. POWER is lit and ERROR is flashing
4. Flashing ERROR indicator:
• Long OFF, shorter ON: Cover is open or there is problem in
cover sensor.