Samsung DC68-01922A - Manual (Page 13)

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TROUBLESHOOTING WASHING MACHINE WON’T WORK?
The power is cut off.
Check 1> Is the electric voltage normal?
Check 2> Is the washer plugged in? Plug in the electric cord.
➜ Water does not drain.
Check 3> Is the drain hose down? Put the drain hose down.
Check 4> Is the drain hose folded? Unfold the drain hose.
Check 5> Is the drain hose outlet clogged? Remove the waste cleanly.
Washing machine won’t work.
Check 1> Is the washer lid open?
➜ Close the lid.
Check 2> Is the Hold button on?
➜ Press the Start/Hold button one more time and check if the
washer starts.
Check 3> Is enough water filled to the water level?
➜ If the water pressure is low, it takes a long time to start washing.
Check 4> Is the faucet closed?
➜ Open the faucet to supply water.
If the drain hose and spin basket are frozen, do as follows.
• Add hot water to the frozen water tap and remove the drain hose. Soak into
hot water.
• Pour hot water into the spin basket for about 10 minutes.
• Put a hot water towel on the drain hose connector.
• If the drain hose defrosts, connect again and check for proper water
draining.
The water drains out immediately.
• The drain is clogged with coins or pins. The drain hose is hung over the
drain hose hook. Half fill the spin basket with water and try for spinning
again.
Washing machine won’t work
Is the water tap opened?
Is the washer plugged in?
Is the power cut off?
Is there enough water?
Water dose not drain
Is the drain hose down?(No pump)
Is the drain hose frozen?
Is the drain hose clogged?
If the water dose not drain in 15 minutes, a buzzer will
sound, and the remaining time indicator will show “5E”.
Water is not supplied
Is the water tap opened?
Is the water cut off?
Is the water supply hose or hose connection clogged?
Is the water tap frozen?
If water is not supplied in 1 hour, a buzzer will sound, and the remaining time
indicator will show “4E”.
Spinning does not work
Is the laundry spread out evenly in the washer?
In the washer set on a sturdy flat surface?
Water is overflowed
Restart after spinning.
If the error sign still indicates, call agency.