Samsung SINGLE LINE TELEPHONE - Manual (Page 14)

6
CALL PROCESSING
HOLDING CALLS
When you are connected to any call:
Press Recall, listen for transfer tone and dial 11. The call will now be on hold.
You may now make or receive a second call.
To take the caller off hold:
Lift the handset and dial 11. You are now reconnected to the call and can resume
your conversation.
NOTE: You can put only one call on hold at a time.
HOLD RECALL
If you leave a call on hold longer than the preprogrammed hold timer, it will recall your
station.
When your phone rings, lift the handset to answer the recall. If you do not answer this re-
call within a preprogrammed time, it will go to the system operator.
RETRIEVING CALLS ON HOLD AT AN-
OTHER STATION
When a call is on hold at any other station:
Lift the handset and dial 12 plus the extension number of the station that placed
the call on hold —OR— dial 12 plus the line number (if you know what it is).
CONSULTATION HOLD
When you are speaking on an external line and it is necessary to consult with another ex-
tension without transferring the call:
1. Press Recall and listen for transfer tone. Your call is placed on transfer hold.
2. Dial an extension number.
3. Consult with the internal party (the external party cannot hear you).
4. Press Recall to return to the external party.
NOTE: Repeatedly pressing the Recall key will toggle between the external and inside parties (ex-
cept if the destination station is a keyset set for Auto Answer or Voice Announce). To transfer a
call, see Transferring Calls, below.