Samsung iDCS 16 - Manual (Page 6)

CALLING YOUR SYSTEM OPERATOR
• Lift the handset and dial 0 to call your system operator or group of op-
erators.
• If you want to call a specific operator, dial that person’s extension
number.
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CALL PROCESSING
HOLDING CALLS
• When you are connected to any call, hookflash, receive transfer tone
and dial 11. The call will now be on hold. You may now make or re-
ceive a second call.
• To take the caller off hold, lift the handset and dial 11. You are now
connected to the call. You may resume your conversation.
NOTE: A standard telephone can put only one call on hold at a time.
HOLD RECALL
If you leave a call on hold longer than the hold timer, the call will recall your
station.
• When your phone rings, lift the handset to answer the recall.
• If you do not answer this recall within a pre-programmed period of
time, it will go to the operator group.
RETRIEVING CALLS ON HOLD AT
ANOTHER STATION
When a line is on hold at any other station:
• Lift the handset and dial 12 plus the extension number of the station
that placed the call on hold—OR—dial 12 plus the line number if you
know what it is.
CONSULTATION HOLD
When you are speaking on an outside line and it is necessary to consult with
another extension:
• Hookflash and receive transfer tone. Your call is placed on transfer
hold.
• Dial an extension number.
• Consult with the internal party.
• Hookflash to return to the outside party or hang up to transfer the call.
NOTE: Repeatedly pressing the hookflash will flip-flop between the outside
and inside parties (except if the destination station is set for Auto Answer or
Voice Announce).
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