SBC comm UNIFIED SGC00116-1 - Manual (Page 13)

Frequently Asked Questions
Q: Can I access my mailbox from any phone, or do I have to use my own phone?
A: You can access your SBC Unified Communications Lite mailbox from any touch-tone phone, no matter where you are,
at any time of day. You can use your wireless phone, your home phone, your office phone, or any pay phone to access
the system. Depending on where you are calling from, local, toll or usage charges may apply.
Q: One of my callers could not leave me a message because my mailbox was full. How can I prevent that?
A: After retrieving a message, you should always either delete/erase it or save it to your personal computer. You can also
purchase additional storage by contacting SBC Customer Care at 1-888-300-6500.
When your mailbox is full, callers are not able to leave you a message until you delete messages from your mailbox.
Note: You can determine how much storage is being used by clicking on the “Calculate Folder Sizes” button on the Folder
Lists screen from the computer.
When you click on the “Folders” link using your computer, you see several folders (Inbox, Trash, etc.) that reside on the
UC server, not your computer. When you delete a message using the computer, the deleted message is moved to the Trash
folder--this does not free up space in your mailbox! To free up space, you must empty your Trash folder periodically, delete
messages from the other folders on a regular basis, or download messages to your computer. It is important to remember
that once you move messages to your personal computer, they cannot be accessed through your SBC Unified Communications
Lite mailbox any more. Messages that you delete using the telephone are not moved to the Trash folder.
Q: Do I have to listen to all the options before I make my selection from a menu?
A: No. You can press a key at any time; you do not have to wait for the system to list each menu option. The navigation map
in this User Guide will assist you in becoming familiar with your menu options.
Q: Some of my callers want to skip listening to my greeting, and record their messages immediately. How can
they do this?
A: Tell your callers to press any key when they hear your greeting. The greeting will stop playing, and they will hear the
record tone.
Q. If I delete a voice message over the telephone, why can I not access it from the Trash folder from the computer?
A: If you erase a message from the telephone, it does NOT go to the Trash folder. The message is no longer available UNLESS,
after you erase the message, you re-listen to the message and then save it or make it new before hanging up the phone.
Q: Why is the message waiting indicator light on my phone lit even though I do not have any new messages?
A: Your phone’s message waiting indicator light (and/or special “beeping” dial tone) may remain active if you have accessed
and read new messages from your personal computer or the telephone and you have not yet logged out of your session. The
light will turn off within seconds of you logging out of your mailbox or hanging up the phone as long as no new messages
have arrived that would activate the light.
Q: Can I change the number of times my phone rings before my UC Lite mailbox picks up my line and answers the call?
A: Yes, you can change the number of times your phone rings before UC picks up and answers your calls.
For ring cycle changes, please call:
•Illinois, Wisconsin, Michigan, Indiana, and Ohio:
1-800-233-7719 (Consumer) and 1-888-555-2222 (Business)
•California:
1-800-310-2355 (Consumer) and 1-800-750-2355 (Business)
•Nevada:
1-877-469-2355 (Consumer) and 1-877-469-2355 (Business)
•Texas, Missouri, Kansas, Oklahoma, and Arkansas:
1-800-464-7928 (Consumer) and 1-800-499-7928 (Business)
•Connecticut:
1-800-453-7638 (Consumer) and 1-800-448-1008 (Business)
You can also contact SBCUC Customer Care at 1-888-300-6500 or send us an email at [email protected] .
Q: Why am I being asked to enter my phone number when I’m calling from my own phone to check for messages
over the telephone?
A: If you have Selective Call Blocking on your telephone line, you will always be asked to enter your mailbox/telephone
number when retrieving messages over the telephone. You can always press *82 before calling your own phone number
or your access number. By pressing *82, this will temporarily unblock your Caller ID for just the one call.
Q: How can someone leave me a fax message?
A: Anyone can send you a fax by calling your phone number associated with your UC Lite mailbox. The mailbox will detect
the fax tones and accept the fax.
Note: If someone is calling to send you a fax, you cannot answer the phone. You have to let it ring and be answered by your
UC Lite mailbox.
<21> SBC Unified Communications Lite User Guide <22> SBC Unified Communications Lite User Guide