SBC comm UNIFIED SGC00116-1 - Manual (Page 4)

Accessing Your Mailbox From Your Phone Number
When you want to check your voice mail, email, or fax messages from the telephone, simply call your access
number and follow the prompts.
If you are calling from your own phone number, the first time you call in:
1. If you’ve already changed your PIN on the web site: Enter the PIN 1 you created and then
press # (pound).
2. If this is the first time you’ve entered your mailbox from either the phone or web: Enter your temporary
PIN 1 and press # (pound). The first time you log in you will use a temporary PIN 1 . Your temporary PIN 1 was
provided to you when you ordered your new service. The information is also located on the Welcome
Letter you received upon ordering your new service. Call SBC Messaging Customer Care at 1-888-300-6500
if you are unsure of your telephone PIN 1 .
3. If you have call blocking on your line, you will first be asked to enter the telephone number you are
trying to access before being asked for your PIN 1 . Enter your ten-digit phone number, and press #. (To
temporarily unblock your line for just one call, press *82 before calling your access number or your own
telephone number.) By pressing *82, UC will recognize you as a subscriber and not ask you for your
telephone number, thus eliminating key presses.
If you are unsure of your telephone PIN 1 , but know your website password, then you can first log in to your
service over the computer and set your new PIN from there. You can also call SBC Unified Communications
Customer Care at 1-888-300-6500 for assistance.
Note: If you changed your temporary PIN 1 for the telephone over the computer, your temporary PIN 1 will no
longer work. You will need to use your newly created one.
Accessing Your Mailbox From Another Telephone
If you are calling from a telephone number other than your telephone number to check for messages, the
first time you call in:
1) Enter your phone number (mailbox number) and then press # (pound)
2) Enter your PIN 1 and press #.
Once you enter your PIN 1 , follow the voice prompts to record your mailbox name and personal greeting and
begin enjoying your new service.
1 For security reasons, we ask that you change your temporary Website User ID, Website Password and PIN immediately, even if you
are not yet using your mailbox. When choosing your password and PIN, do not use your telephone or mailbox number (or any part
of the telephone or mailbox number) as part of the password or PIN. Do not repeat digits (e.g. 444444), do not use sequential
digits (e.g. 123456) and do not use easily identifiable numbers (e.g. zip code, street address, etc.). Treat your password and PIN as
you would your ATM PIN. We recommend that you select a password/PIN of at least six digits. For added security, you should change
your password and PIN periodically and check your greetings to make sure they have not been changed.
Quick Start Guide
To get acquainted with your SBC Unified Communications (UC) Lite mailbox, here are some steps that will
walk you through using your mailbox.
Once you have set up your service…
Start on the computer by going to www.sbcuc.net and entering your User ID and Web password,
and do the following:
1. To demonstrate your mailbox, let's send an email. On the left-hand side of the page, click the “Email”
link (under Compose). In the "To:" field type your own UC email address. Type “First email” in the Subject
field and then type "This is the first email for my new mailbox" in the big box. Check the box next to
"Save a Copy on Send" and then click the Send button.
2. You'll be returned to your Inbox. If you don't see the email you just sent, wait ten seconds and then click
the “Check for New Messages” button.
3. When you see the email, click on the message's date/time, size, or subject to open it.
Switch to the phone and do the following:
4. Call from the phone whose number is associated with your mailbox - home or business number.
Dial your access number or your own number.* Remember to unblock your line for just the one call,
if you have blocking on your line, by pressing *82 before dialing your access number or own number.
5. Enter the PIN 1 you just created during setup. You may also be prompted to enter your mailbox number
if you have call blocking on your line and did not unblock your line by pressing *82.
6. Follow the steps to record your name and record your personal greeting, if you haven’t already done so.
7. You'll hear some “helpful hints” on how to use your mailbox.
8. After the hints, you'll be taken to the Main Menu. This is the "home" for your mailbox when using
the phone.
9. From the Main Menu, press 1 to hear your messages then press 3 to listen to your email. You should
hear the email you sent to yourself.
10. Hang-up to leave your mailbox. It’s as simple as that!
This was just a couple of examples of what you can do with your new SBC Unified Communications Lite
mailbox. The next pages in this Guide will explain the different features of your service and what you
can do with it and the other options available to you.
* Depending on your Local Exchange Carrier/Competitive Local Exchange Carrier (LEC/CLEC), local and toll usage charges may apply
when retrieving mailbox messages and each time a call is forwarded to your mailbox if you subscribe to a usage sensitive (e.g.
measured service) service plan.
1 For security reasons, we ask that you change your temporary Website User ID, Website Password and PIN immediately, even if you
are not yet using your mailbox. When choosing your password and PIN, do not use your telephone or mailbox number (or any part
of the telephone or mailbox number) as part of the password or PIN. Do not repeat digits (e.g. 444444), do not use sequential
digits (e.g. 123456) and do not use easily identifiable numbers (e.g. zip code, street address, etc.). Treat your password and PIN as
you would your ATM PIN. We recommend that you select a password/PIN of at least six digits. For added security, you should change
your password and PIN periodically and check your greetings to make sure they have not been changed.
<3> SBC Unified Communications Lite User Guide <4> SBC Unified Communications Lite User Guide