Questions & answers – Siemens A65 User Manual
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ens AG
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Questions & Answers
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Questions & Answers
If you have any questions regarding the use of your phone, you can contact us at
. In addition to this we have listed some
frequently asked questions and answers below.
Question
Possible causes
Possible solution
Phone cannot be
switched on.
On/Off key not pressed long
enough.
Press On/Off key for at least two seconds.
Flat battery.
Charge battery. Check charging indicator in
the display.
Insufficient standby
time.
Speed search active.
Deactivate speed search (p. 24).
Display illumination switched on. Switch off display illumination (p. 21).
Charging error (charge
icon not displayed).
Battery totally discharged.
1) Plug in charger cable, battery is on charge.
2) Charge icon appears after approx. 2 hours.
3) Charge battery.
Contact problem.
Check power supply and connection to the
phone. Check battery contacts and device
plug socket, clean them if necessary, then in-
sert battery again.
No mains voltage.
Use different mains power socket, check
mains voltage.
Wrong charger.
Only use original Siemens accessories.
Battery faulty.
Replace battery.
SIM error.
SIM card not correctly inserted.
Check that the SIM card is inserted correctly
SIM card contacts dirty.
Use a dry cloth to clean the SIM card.
SIM card with wrong voltage.
Use 3 V SIM cards only.
SIM card damaged (e.g. broken). Visually inspect the damage. Have SIM card
replaced by service provider.
No connection to
network.
Weak signal.
Move to higher location, to a window or open
space.
Outside GSM range.
Check coverage area of service provider.
SIM card not valid.
Contact the service provider.
New network not authorised.
Try manual selection or select a different net-
Network barring is set.
Network overloaded.
Try again later.
Phone loses network. Signal too weak.
Reconnection to another service provider is
automatic (p. 24). Switching the phone off and
on may speed this up.