Troubleshooting, The display is blank. what is wrong, What do i do – SATO CL408e/412e User Manual
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SATO EUROPE
FAQs
CL408
e
/412
e
3.
Troubleshooting
The display is blank. What is wrong?
•
Check that the power switch is turned on.
•
Check that all cable connections have been made properly.
•
Check that the supply cable is not damaged.
•
Make sure the fuse is O.K.
A label is fed but nothing is printed on it. What should I do?
•
Confirm that the label is wide enough for the image being
printed.
•
If you are using direct thermal mode, make sure you have direct
thermal labels installed.
•
If you are using thermal transfer mode, check that the carbon
ribbon is installed properly with the ink (dull side) coming into
contact with the labels. Check that the print head is clean.
•
Make sure that the carbon ribbon and label are compatible.
•
Check to see if the pitch sensor is dirty or obstructed in some
way.
I sent a print job but nothing has happened. What do I do?
Firstly confirm that the connections have all been made and that
the interface has been connected to the correct port on the PC.
Make sure the printer is on-line and check to see if there are any
error messages in the display. Also make sure that you are sending
the data to the correct printer. The printer listed in the Print Set-up
window should be "CL408e/412e"
The print quality is poor or the barcodes are not readable.
What do I do?
•
Make sure the print media is loaded properly and that there is
no side-to-side motion as the paper passes through the printer.
•
Check that the software print settings are not set too dark /too
light. Adjust the darkness settings or print speed, via the soft-
ware, if necessary.
•
Try different print media. Old or inferior quality material will
degrade the print quality.