SATO CL408e/412e - Manual (Page 12)

8 SATO EUROPE
FAQs CL408 e /412 e
TOC
The CL408e/412e should be delivered ready to detect a gap label
(DSW-2-2=OFF). Make sure that the gap between labels is also
more than 3mm; otherwise it will not be detected. If using the I-mark
sensing method (black bar between each label) DSW2 must be ON
and the I-mark must be more than 3mm wide and bold.
The LCD displays "FRAMING ERROR". What should I do?
"Framing Error" appears on the LCD screen when the printer is
unable to interpret the data sent. Confirm that the communication
format between the printer and host are compatible.
The LCD displays "PAPER END". What's wrong?
Confirm that the labels are positioned correctly and have not run
out.
The LCD displays "RIBBON END". What should I do?
• Are you printing on to thermal paper, but have not changed the
DSW2-1 to ON to configure the printer for direct thermal print-
ing?
• Check that the ribbon is not sticking to the label. This can hap-
pen if the darkness setting is too high.
• Confirm that the ribbon spindle is rotating freely on the spindle.
If it is not an error message will appear.
How do I get rid of ribbon wrinkles?
Raise the print head and confirm that the ribbon cores are correctly
positioned on the spindles. Turn the ribbon take-up knob clockwise,
confirming the ribbon runs smoothly. If the ribbon binds, remove the
ribbon cores and examine the spools, spool springs and gears for
damage.