Samsung SNP-1000A - Manual (Page 104)

10X PTZ Network Camera SNP-1000A
100
Problem Solution
ƒ Please check audio driver is working
in user’s PC.
ƒ Please use the enclosed Audio
Extension Cable to install easily when
connecting the audio cable.
Video is stopped
ƒ Please check whether network cable
of 10X PTZ Network Camera SNP-
1000A is correctly connected
ƒ In case user uses hub or IP router,
check whether these network
equipments are working properly.
ƒ Open MS-DOS window and check
whether 10X PTZ Network Camera
SNP-1000A is connected to network.
No image from web
viewer
ƒ Click ‘refresh (shortcut; F5) ’ button at
browser to recall the page
ƒ Check whether power of camera and
network cable is properly connected.
ƒ Check whether computer is connected
to network.
ƒ If you use hub or router, check
whether such equipments are properly
operated.
(Note: Open MS-DOS window and
enter network ID of camera at ping
192.168.1.100)
ƒ Connect to Admin page to check
whether video output is selected.
Image transferred to
FTP or by E-mail
cannot be viewed ƒ Video may not be viewed since Divx
codec is not installed in user’s PC.
Divx codec can decode video
compressed with MPEG4. Download
and install the latest Divx codec, and
check video.
http://www.divx.com/divx/download