K-Tec Total Blender - Manual (Page 7)

TB-8 TB-9
SECTION 7
TROUBLESHOOTING
7.1 BLENDER MOTOR WILL NOT TURN ON
If the blender motor will not turn on, try the following:
• Make sure the main power switch on the back lower-right corner is turned
ON.
• Check your house circuit breaker switch or fuse, to make sure it is set to the
ON position.
• Unplug the power cord from the wall receptacle, wait 5 seconds, then plug
power cord back in.
• Determine if the Liquid Crystal Display (LCD) is lit. An absence of a lit LCD
indicates a lack of power to the unit.
• Remove the blender jar from the blender motor and check to make sure the
blade turns freely while unattached to the motor. If the blade does not move
freely the problem may be the jar, not the motor. Check the jar by turning the
shaft by hand to see if it rotates easily.
Look at the LCD:
• A reading of “OVERTEMP” indicates that the motor is overheating. The
blender has been disabled until the unit cools to operating temperatures.
Turn off and unplug the unit. Allow it to cool for at least 20 minutes.
• A reading of “OVERLOAD” indicates an overload on the motor. Turn off
and unplug the unit. Plug in the unit and turn the motor on again to clear the
over-load condition. Check the blender jar for blockage. If overload condi-
tion re-occurs, contact your Blendtec service agent.
• BLADE STOPS: If the overload switch stops the blender, remove the blender
jar and carefully check for blockage of the blade. If no blockage is found,
replace jar and use the Pulse button on the touch pad to quickly pulse the
blade through the mixture. Once the blade spins freely a programmed but-
ton may be used.
7.2 NOISE LEVEL CHANGES
If the blender noise level has increased significantly from original levels, deter-
mine whether the sound is coming from the blender motor or jar.
• Blender Motor: Check to see if the excess noise is coming from the blender
base. Remove the jar and press cycle number two or three. Listen to the
motor sound without a jar attached. If it is excessively noisy contact your
Blendtec service center.
• Jar: Check to see if the excess noise is coming from the jar. Place the jar
back on the motor. Run the motor for a few seconds using the Pulse button.
If you have more than one jar, test a different jar to determine whether the
sound changes as different jars are used. If a jar is excessively noisy, or if
the blade assembly seems loose or sounds “gravelly” when turned by hand,
contact your Blendtec service center.
7.3 BLENDED TEXTURE UNSATISFACTORY
If the blended texture of product is lumpy or uneven, do the following:
• Ensure the mixture is not cavitating during the cycle. Cavitation is a condi-
tion in which the blender blade spins freely in an air pocket within the drink
mix because the mix is too cold or too solid. This problem can be corrected
by increasing the mix temperature by reducing ice, increasing liquid and/or
ensuring that the frozen ingredients used in the recipe are never colder than
10 degrees Fahrenheit (-12 degrees Celsius).
• Increase cycle time. If the drink is mixing well but has not had enough time
for complete blending, try a longer cycle (usually by using higher button
number to start the blender) or touch and hold the “Pulse” button for required
extra blending time.
• TRIED EVERYTHING? If none of the preceding suggestions work, contact
your Blendtec service agent for further assistance.
INSTRUCTIONS THAT APPEAR IN THIS USER
GUIDE ARE NOT MEANT TO COVER EVERY
POSSIBLE CONDITION OR SITUATION THAT
MAY OCCUR. GOOD JUDGMENT MUST BE
USED WHEN OPERATING THIS OR ANY OTHER
MACHINERY.