1 - troubleshooting matrix, 1 troubleshooting matrix – KVH Industries KVH TracVision TracVision G6 User Manual
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Troubleshooting
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4.1
Troubleshooting Matrix
The troubleshooting matrix shown in Table 4-1 identifies some
trouble symptoms, their possible causes, and references to
troubleshooting solutions.
Table 4-1
Troubleshooting Matrix
Antenna non-functional
1
Antenna not switching satellites
1
1
1
1
2
2
2
2
No picture on TV set
1
1
2
2
2
2
2
Certain channels do not work
1
1
1
3
2
2
2
Intermittent picture for short intervals
1
1
1
2
2
2
3
2
System works at dock but not on the move
1
3
3
System will not find satellite
1
1
1
1
1
2
3
2
2
3
2
3
2
Snowy television picture
1
2
2
Pixelating television picture
1
1
2
2
2
3
2
No antenna-specific menus on GyroTrac
3
Antenna and GyroTrac not communicating
1
3
No data output through Serial Port 3
3
Satellite co
ve
rage issue
Antenna gyro f
aulty (Section 4.5)
LNB assemb
ly f
aulty (Section 4.5)
Satellite signal b
loc
ke
d
Incorrect or loose RF connectors
Radar interf
erence
GyroT
rac-specific issues (Section 4.3)
POSSIBLE CA
USE (AND SOLUTION)
SYMPTOM
Blo
wn fuse
, lo
w po
w
e
r,
or improper wir
ing
V
essel tur
ning dur
ing star
tup
Type of m
ultis
witch used
Incorrect satellite configur
ation
IRD f
aulty or improper
ly configured (Section 4.4)
Satellite frequency data changed
Section 4.2
Key
1 = Anyone can do
2 = Electronics know-how recommended
3 = Dealer service recommended