Keys Fitness Stepper Machine E2-0 - Manual (Page 35)

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fitness.com
Warranty Information
Residential and Personal Use Limited Warranty
PLEASE READ THESE WARRANTY TERMS AND CONDITIONS FULLY AND CAREFULLY
BEFORE USING YOUR Keys Fitness EQUIPMENT. BY USING THE EQUIPMENT, YOU ARE
CONSENTING TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS.
Frame: Lifetime Parts: 3 years
Labor: 1 year
Limited Warranty
This Limited Warranty applies in the United States and Canada to Products manufactured or distributed by
Keys Fitness , L.P. under the Keys Fitness (“Keys Fitness Products”) brand name (as used herein, the “Product” or
“Products”). The warranty period to the original purchaser is listed above, and commences on the date of origi-
nal purchase of the product, unless otherwise authorized by Keys Fitness Products. Keys Fitness Products warrants
that the Product purchased from Keys Fitness Products or from an authorized Keys Fitness reseller “dealer” (for
residential or personal use only, unless otherwise authorized by Keys Fitness Products in writing), is free from
defects in Materials and Workmanship relevant to the functionality of the Product at initial startup, under normal
use, and during the applicable warranty period, unless otherwise determined by Keys Fitness Products.
This warranty excludes expendable parts if primary cause for warranty claim is wear. Expendable parts pertain
to components on the Product that are prone to normal wear and tear. These items vary by Product, and can
include (but not limited to) hand grips, skid pads, pedals, pedal straps, poly-v belts, console overlays, toggle
switch/button overlays, (luster free or dull) ekg plates, decals, and any other items that are not essential to the
operation of the Product, unless otherwise determined by Keys Fitness Products.
This warranty extends only to you, the original purchaser. It is not transferable to anyone who subsequently
purchases (or receives as a gift) the Product from you. Your sales receipt, showing the date/place of purchase
and serial number (if applicable) of the Product, is your proof of purchase, and may be required by Keys Fitness
Products any time a warranty parts (or service) claim is made or if no warranty record exists for the product.
Exclusive Remedies
During the warranty period listed above, Keys Fitness Products will repair a Product by correcting any minor
issues (either by phone or online support) that might be causing the Product failure. Should a technical service
and support representative be unable to correct the issue, Keys Fitness Products may replace the parts (with new
parts or at the option of Keys Fitness Products, with serviceable used parts, that are equivalent to new parts in
performance) that become defective, malfunction, or otherwise fail
to conform to this Limited Warranty under normal use.
Replacement parts shall be warranted for 30 days from the shipment reception date or through the end of the
‘replaced’ part warranty period, whichever is longer. Any replacement parts, required past the warranty period
listed above, shall be subject to purchase at retail price, plus any added shipping and handling charges associat-
ed to the delivery of the part. Note that replacement parts may be available only through the lifetime (as defined)
of the Product. In conforming to this warranty, Keys Fitness Products (as the manufacturer) reserves the right to
change manufacturers or vendors of any part to cover the existing warranty.
Keys Fitness Products may also provide service (if deemed necessary and if applicable) at no charge to you dur-
ing (and not to exceed) the service warranty period listed above, in an attempt to repair the Product. Should the
Product require service at your request or out of the limited warranty period, Keys Fitness Products can furnish
contact information for local (to your area) Keys Fitness Products authorized service providers. Service quotes,
costs, and scheduling will be strictly dependent on service provider rates and mutual (consumer/provider) service
agreements. Keys Fitness Products is not responsible for any service repair costs accrued through the use of
authorized Keys Fitness Products service providers at your request or out of the limited warranty period (without
written consent from Keys Fitness Products), beyond the limitations outlined on this warranty.
Replacements and Returns
If after a reasonable number of attempts, a defect has not been repaired (or the Product is deemed non-repair-
able by Keys Fitness Products technical service and support staff), Keys Fitness Products, based on a case by
case review, may opt to replace the Product, or recommend an alternate resolution, such as a warranty buy-out
(Product cost, subject to deduction of a reasonable charge for usage) or a credit. Keys Fitness Products, as a
manufacturer, reserves the right to replace the Product with a Factory-Reconditioned Product that meets or exceed
standards comparable to those of the replaced Product.
The warranty covering the replacement Product shall expire on the date the original warranty for the replaced
Product would have expired, unless otherwise determined by Keys Fitness Products.
Conditions and Restrictions
This warranty DOES NOT (A) cover shipping and handling charges, export taxes, custom duties and taxes, or
any other charges associated with transportation of the parts or Product, beyond the initial courtesy period of
60 days from original date of purchase of the Product; (B) extend to Products not purchased from Keys Fitness
Products or from an authorized Keys Fitness Products reseller; (C) extend to Products purchased from online auc-
tion sites; (D) cover any extended, additional, or third party warranties if not offered exclusively by Keys Fitness
Products in writing; (E) cover Products installed at fee based facilities/commercial environments (gyms, homes
used as wellness centers, etc.); (F) cover Products installed in light institutional environments (non fee-based facili-
ties include for example, and not be way of limitation, fire houses, police departments, rehab centers, hospitals,
clinics, apartment complexes, club houses, etc.); (G) cover service calls to correct installation, perform mainte-
nance, or instruct owners on how to use the equipment; or (H) cover a Product on which the serial number has
been purposefully or accidentally defaced or removed and there is no proof of purchase available (if serial num-
ber is applicable), unless authorized by Keys Fitness Products in writing or otherwise stated on this warranty.
This Limited Warranty becomes void for Products that have been damaged or rendered defective as a result of
(a) accident, misuse, or abuse (including but not limited to exceeding the Keys Fitness Products listed, maximum
weight limit); (b) use of parts not manufactured or sold by Keys Fitness Products; (c) modification of the Product;
(d) normal wear and tear; (e) operation on incorrect power supplies; (f) ***failure to perform (or performing
improper) maintenance; (g) service by anyone other than Keys Fitness Products, or an authorized Keys Fitness
Products warranty service provider; (h) floods, fires, earthquakes, lightning strikes, power surges, and other
unavoidable acts of nature; (j) residential mis-wires; or (k) incorrect setup, installation, or assembly. Should any
Product (submitted for warranty parts replacement) be found ineligible under the terms outlined on this warranty,
an estimate for parts purchase (if available) can be furnished at your request.
* Parts is herein defined exclusively, for all intents and purposes, and pertaining to this Limited Manufacturer Warranty, as
components or Materials essential to the functionality of the Product.
**Lifetime of a Product, is herein defined exclusively, for all intents and purposes, and pertaining to this Limited
Manufacturer Warranty, as the time period 7 years beyond the end of production cycle of a Product in question.
Disclaimer and Release
EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY, Keys Fitness Products MAKES NO OTHER WARRANTIES,
EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. Keys Fitness Products EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS LIMITED
WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED TO THE TERMS OF THIS LIMITED
WARRANTY. NEITHER Keys Fitness Products NOR ANY OF ITS AFFILIATES SHALL BE RESPONSIBLE FOR INCIDENTAL
OR CONSEQUENTIAL DAMAGES. SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR
EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU
MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE. THIS IS THE ONLY EXPRESS WARRANTY
APPLICABLE TO Keys Fitness Products-BRANDED PRODUCTS. Keys Fitness Products NEITHER ASSUMES NOR AUTHORIZES
ANYONE TO ASSUME FOR IT ANY OTHER EXPRESS WARRANTY.